Working in partnership with Reynolds & Reynolds (Dayton, OH), Incept was responsible for executing over 2.6 million customer satisfaction and service appointment scheduling conversations, representing major automotive manufacturers including Ford Motor Company. Incept's automotive CSI and service scheduling solutions provided Ford an  experienced, scalable resource to personally thank their customers, determine their level of satisfaction, and schedule service maintenance when required.
Ford Motor Company, a global automotive industry leader based in Dearborn, Michigan, manufactures or distributes automobiles in 200 markets across six continents.  With about 224,000 employees and about 90 plants worldwide, the company’s core and affiliated automotive brands include Ford, Lincoln, Mercury, Volvo and Mazda.  The company provides financial services through Ford Motor Credit Company.  For more information regarding Ford’s products, please visit www.ford.com