Incept partnered with QCS to assist with overflow work for a major marketing and communications company and are excited to partner with an industry leader in providing the highest possible quality and service to QCS’ client base. We have worked on a variety of programs that consisted of contacting consumers to inform them of local radio promotions, or for the purpose of completing a radio survey. Most recently we are conducting a program to generate appointments with Franchise companies throughout the U.S. to meet with a representative to discuss potential advertising programs.

 

Quality Contact Solutions provides TeleManagement and Call Center Consulting services. QCS helps clients with inbound, outbound, and email programs with a focus on increasing sales, increasing customer satisfaction and decreasing cost per contact. Their value-added approach ensures each customer contact is enhanced through higher quality and ultimately more productivity. Their mission is to provide value-added TeleManagement and Call Center Consulting services to organizations that desire the highest quality and return-on-investment from their contact center organization.