July 3, 2012
CANTON, Ohio - On June 29, 2012 Incept proudly announced that employee Jake Fegan has been promoted to the role of Contact Center Manager, Incept Saves. Brought onto the team in October of 2011, Jake has made strides as a Program Results Manager. To better meet the needs of their blood bank clients, Jake will now begin managing all of the Team Leads and Coaches, as well as working more with the Client Results Team and Analysts to ensure Incept is hitting their client's goals.
About his recent move within Incept, Jake said the following, "I am looking forward to making a positive impact on an already outstanding Blood Bank Recruitment Contact Center. With existing client relationships that are stable and longstanding, as well as new opportunities on the horizon, this is a very exciting and dynamic time for Incept Saves, and I am grateful to be a part of it."
Incept President and CEO Sam Falletta added the following about Fegan's promotion, "Jake has excelled at the challenging combination of inspiring employees and satisfying clients. From the time he arrived, he has been developing strong relationships with employees that help them become better people, along with creating improvements for our clients. In Jake's new role, he will have even more access to make a positive impact on these two critical parts of our business."
Incept is a conversational marketingTM firm that specializes in conducting productive conversations with clients' current and potential donors. These conversations help to strengthen relationships to net more productive units at the blood center level. Visit Incept on the web at www.inceptsaves.com.