#RelationshipsMatter | Employee Spotlight: Sarah Nelson

Incept is a place where relationships matter. We're a creative, diverse, and engaging community uniting more than 200 team members with Fortune 500 companies, blood centers, and B2B sales teams across the United States and we want to share some of the stories from the people that make this team great every day.

Today we bring you Sarah Nelson, Incept's Marketing Manager.

TRANSCRIPT

Hi, my name is Sarah Nelson, I'm the Marketing Manager here at Incept.  I manage our digital and online brand, and I also work with many of our clients to manage their digital campaigns through alternative channels.

What I have enjoyed most about working in the contact center industry is that everything revolves around one conversation. If you can figure out how to drive that one conversation, make it meaningful for you and for the person on the other end of the phone, or on the other side of the computer, and make a difference in their life, change their thoughts, encourage them to go out and make a difference, that's been pretty cool to be a part of.

The thing I enjoy most about working here at Incept has to be the people. Clearly they've made culture a priority, so it is fun coming into work, I feel energized. I feel like I'm able to come in every day, work at being the best possible version of myself, whether that means in my current role, with my current responsibilities, or pushing the boundaries and being a part of some of the bigger conversations being had here at Incept.

The most exciting thing that's happened in the last year for me is that I found out my husband and I are going to be having a little boy!  It's going to be a big change, but we're super excited, and so ready to meet him.

Again, I'm Sarah Nelson, Marketing Manager here at Incept, where relationships matter.

TWO TRUTHS AND A LIE

Want to get to know Sarah a little more? See if you can spot which one is the lie in a game of Two Truths and a Lie:

Think you know the answer? Find out here.

Case Study: Providing Exceptional Telemarketing Service To The Subscription Industry

Case Study: Providing Exceptional Telemarketing Service To The Subscription Industry

One of our closest and longest-standing partnerships is with a leading provider of Internet-based postage subscription service. This subscription enables small businesses, enterprises and online retailers to print U.S. Postal Service-approved postage with just a computer, printer and Internet connection, right from their home or office. They count on us to deliver a seamless customer experience, through new customer welcome calls, customer service, technical support, retention, and lapsed customer reactivation.

A B2B Telemarketing Company That Puts Relationships With Your Customers First

A B2B Telemarketing Company That Puts Relationships With Your Customers First

Incept is a contact center partner that supports co-sourced customer service conversations for some of the country’s most recognizable brands, including Microsoft, Serta, AARP and the American Red Cross. Some of these conversations have helped companies save millions of dollars through the retention and acquisition of customers, while others have literally saved lives. More than 20 million conversations on behalf of our clients have led to industry-leading results, but it’s our attention to individual conversations and the lasting relationships they form between our clients and their customers that has etched out our competitive advantage in the marketplace.

Incept believes that the most important part of our lives are the deep relationships we build with other people, and that the building blocks of great relationships are the individual conversations we have each day.  Incept exists to help our clients conduct meaningful conversations, and therefore develop deep relationships with the people most important to them every day. 

#RelationshipsMatter | Employee Spotlight: Billie Johnson

#RelationshipsMatter | Employee Spotlight: Billie Johnson

Incept is a place where relationships matter. We're a creative, diverse, and engaging community uniting more than 200 team members with Fortune 500 companies, blood centers, and B2B sales teams across the United States and we want to share some of the stories from the people that make this team great every day.

Today we bring you Billie Johnson, Incept's Vice President of Client Results.

2018 Will Be The Year of 2-Way Text In Customer Engagement

2018 Will Be The Year of 2-Way Text In Customer Engagement

The customer engagement and telemarketing industries have experienced a lot of change over the last 12 months. The political atmosphere of the FTC, call blocking and spam alerts from the most widely used carriers, and the demand for omni-channel care from customers - it's been a turbulent year with many highs and lows for us all. But we made it.

It's time now to look forward to a new year and what better way to kick off 2018 than to make a few predictions about what the year will have in store for us.  We got our Incept Results team together to talk about our thoughts for the year to come and realized that there was one overwhelming theme to our predictions:

Incept Gives Purpose: A Closer Look At Incept Gives

Incept Gives Purpose: A Closer Look At Incept Gives

The mission of Incept Gives Purpose is to contribute to the innovation and new job growth in our community by helping individuals become the best possible version of themselves. Entrepreneurs help build communities in ways such as providing jobs, conducting business locally, creating and participating in entrepreneurial networks, investing in community projects, and giving to local charities.

Incept Gives Help: A Closer Look At Incept Gives

Incept Gives Help: A Closer Look At Incept Gives

The mission of Incept Gives Help is to help our own employees so that they can be a better version of themselves.

There are times that means sponsoring our staff so that they can make an impact by supporting a charity’s walk, 5k, gaming event, and even lemonade stand.  Other times, that could mean providing relief to an employee who is experiencing a devastating life event such as unexpected medical issues, a fire in their home, or even the loss of an immediate family member.  Our goal is to make sure our team knows that we are here to support them when they need us.

A Deeper Look Into InceptGives

A Deeper Look Into InceptGives

At Incept, helping others is more than what we do... it's a big part of who we are.

Each year, Incept strives to make a difference in the lives of others. We commit up to 10% of our yearly earnings to local, national and multinational charitable organizations that provide goods and services to people in need around the globe. These donations of time and money are evaluated and distributed by a committee called Incept Gives, a small group of Incept employees that are passionate about making a difference in the world