In customer experience (CX), every interaction influences your brand's reputation. Concerns like "My reputation is on the line?" highlight the crucial role of CX in maintaining a positive brand image. This blog addresses these concerns, offering strategies for leaders to safeguard their reputation.
The cost of call center services can vary significantly based on several factors. Here are key considerations that influence the average pricing:
As cost pressures continue to rise, and customer satisfaction continues to drop, the pressure on CX professionals is growing. The responsibility of creating a great experience at the lowest cost can feel at odds with each other until we realize both the customer and the brand want the same thing…the easiest and fastest way to resolve every issue.
Call defection strategies can help you and the customer get what they want.
Contact center agents face numerous challenges in their roles, each requiring tailored solutions to enhance their performance and well-being.
In the dynamic landscape of customer service, the decision to operate a call center 24/7 is a strategic move that comes with both advantages and challenges. Providing round-the-clock support can enhance customer satisfaction, but it also introduces complexities in terms of staffing, costs, and employee well-being. In this blog post, we'll explore the pros and cons of keeping the lines open 24/7 in a call center setting.
Earlier this year, Incept’s CEO, Sam Falletta, was awarded the Frank L. Simonetti Distinguished Business Alumni Award by The University of Akron College of Business Administration (CBA) Alumni Association. Sam was selected because of his high achievement of excellence and dedication to serving his community for many years.
