Exclusive Customer Journey Map Virtual Event
How would you rate your brand's customer support?
With so much chaos going on these days, it's easy to lose sight of what your customers are truly experiencing with your company.
Companies who take the time to map out the pros and cons of their CX tend to have higher customer retention rates.
At our exclusive event, we'll be covering how your company can optimize and create its Customer Journey Map. You'll leave with tips on how to create an insightful Customer Journey Map and how to improve the areas of CX that your brand may be struggling in.
What to Expect at the Event:
We understand that consumer behavior habits change quickly, especially since COVID-19 struck. That's why we want to explain how to create your own Customer Journey Map for your company and share our insight on where most companies are falling short with customer service. Incept is an expert in the CX industry, and our President, Darren Hudach, can't wait to share tips on how your company can grow and increase customer satisfaction.
Does your brand offer multiple channels of customer support but can't seem to perfect them? Our CX experts are going to share how to become a "Channel Master", and how it can positively impact your CX strategy. We'll explain how to easily integrate this into your brand's CX strategy to improve your customer support.
We've seen how COVID-19 has drastically impacted customer support. We'll dive into which touch points are critical to have throughout your customers' journey and how to add the human touch to each conversation.
This event is going to bring executive-level thought leadership on current topics across all industries. We're hand-picking 10 other business professionals to attend so that our attendees are positive that the conversations had, and connections made, are of quality.
Who's presenting?
Darren Hudach
President, Incept
Darren is an innovative and entrepreneurial business leader with a proven record of driving profitable growth. His career has been spent leading, growing and scaling businesses across multiple markets. In January, 2018 Darren accepted a role as Chief Growth Officer for Incept. Darren has a unique ability to build high performing teams that drive profitable growth.
Shaun Schweitzer
Director of Marketing, Incept
Shaun is a motivated and creative leader that is constantly creating strategies to drive company growth. Shaun's career has been spent in leadership roles where he's executed highly profitable customer experience and marketing strategies. In April, 2020 he accepted a role as Director of Marketing for Incept where he manages CX digital campaigns with an ABM and IBM approach. Shaun graduated from the University of Akron and is passionate about helping others in and around his community.