Incept Gives Purpose: A Closer Look At Incept Gives

Incept Gives Purpose: A Closer Look At Incept Gives

The mission of Incept Gives Purpose is to contribute to the innovation and new job growth in our community by helping individuals become the best possible version of themselves. Entrepreneurs help build communities in ways such as providing jobs, conducting business locally, creating and participating in entrepreneurial networks, investing in community projects, and giving to local charities.

Incept Gives Help: A Closer Look At Incept Gives

Incept Gives Help: A Closer Look At Incept Gives

The mission of Incept Gives Help is to help our own employees so that they can be a better version of themselves.

There are times that means sponsoring our staff so that they can make an impact by supporting a charity’s walk, 5k, gaming event, and even lemonade stand.  Other times, that could mean providing relief to an employee who is experiencing a devastating life event such as unexpected medical issues, a fire in their home, or even the loss of an immediate family member.  Our goal is to make sure our team knows that we are here to support them when they need us.

A Deeper Look Into InceptGives

A Deeper Look Into InceptGives

At Incept, helping others is more than what we do... it's a big part of who we are.

Each year, Incept strives to make a difference in the lives of others. We commit up to 10% of our yearly earnings to local, national and multinational charitable organizations that provide goods and services to people in need around the globe. These donations of time and money are evaluated and distributed by a committee called Incept Gives, a small group of Incept employees that are passionate about making a difference in the world

5 Technology tools you should require of your call center partner

5 Technology tools you should require of your call center partner

There are a huge number of cool applications, bells/whistles, cloud-based tools, etc. that could be a part of a successful outsourcing program.  This particular post will focus on 5 of the most critical and impactful tools that could come into play in your outsourced program.  A couple of these tools may have more, or less, relevance in the case of an inbound customer service program versus an outbound lead gen program.  However, in general, they will be good starting points to discuss your potential partner’s technical capabilities and toolset.

TEDxAkron is coming up this weekend!

TEDxAkron is coming up this weekend!

With close ties to Incept's mission - helping you become the best possible version of yourself - this year's TEDx event will be focused on big ideas around the theme 'One Day.' From the opiate epidemic to refugee resettlement. From rape kit testing to #HighPotentialHomeless. From Captain Ahab to the ArtSpark. The 2017 TEDxAkron speakers will share big ideas about how one day can change everything.

What metrics do you track to ensure high quality support?

What metrics do you track to ensure high quality support?

Developing a high quality monitoring and coaching system starts with identifying your desired outcome – results.  If the Conversational Quality (CQ) system is not designed to be an accurate measurement of performance, then that disconnect will result in a quality system that can actually harm your results rather than help them.  The question becomes, how do you know if your quality system is working properly?  What metrics do you look at to ensure a good product that will accurately measure results?

March Madness: How To Use Basketball To Drive Call Center Effectiveness

March Madness: How To Use Basketball To Drive Call Center Effectiveness

March Madness reveals America’s best college basketball team and the super fans that stood behind them from the beginning. From rivalries to upsets, blowouts to buzzer-beaters; we anxiously wait to witness what will unfold between March 14th and April 3rd as the top programs in the country battle for a national championship and the rest of us battle for the best bracket.