Incept is a contact center partner that supports co-sourced customer service conversations for some of the country’s most recognizable brands, including Microsoft, Serta, AARP and the American Red Cross. Some of these conversations have helped companies save millions of dollars through the retention and acquisition of customers, while others have literally saved lives. More than 20 million conversations on behalf of our clients have led to industry-leading results, but it’s our attention to individual conversations and the lasting relationships they form between our clients and their customers that has etched out our competitive advantage in the marketplace.
Incept believes that the most important part of our lives are the deep relationships we build with other people, and that the building blocks of great relationships are the individual conversations we have each day. Incept exists to help our clients conduct meaningful conversations, and therefore develop deep relationships with the people most important to them every day.