Sam Falletta

Chief executive officer

Sam Falletta is the CEO of Incept, where he has been responsible for the development and execution of successful customer acquisition and retention strategies for some of the largest brands in the world including Microsoft, Ford, Honda, and the American Red Cross. Under Sam’s leadership, Incept has grown consistently over the last decade and has been recognized as one of the top workplaces in NE Ohio by Workplace Dynamics several times.

In addition to his work at Incept, Sam is active in the community as the founder of TEDxAkron and a board member of several local and national nonprofit organizations.  He is an active speaker on the topics of customer experience and employee engagement.

Sam has also been recognized as a recipient of Smart Business's Smart 50 Award, The University of Akron's Frank L. Simonetti Distinguished Business Alumni Award, named to the 2017 Northeast Ohio 'Who To Watch' list by Smart Business Magazine, the Professional Association of Customer Engagement’s Spirit of Philanthropy and CXE Community Impact Award, Workplace Dynamics Top CEO of a Mid-sized Company, and the Smart Business Spirit of Entrepreneurship Awards, along with several growth awards for Incept.

Sam loves to travel internationally, attend sporting events and concerts, and spend time with his wife and two children at their home in Green, Ohio.

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Darren Hudach


Darren is an innovative and entrepreneurial business leader with a proven record of driving profitable growth. His career has been spent leading, growing and scaling businesses across multiple markets.

Darren spent over 12 years at PerkinElmer where he was Vice President of three business units. Darren spent the next 3 years of his career as Chief Operating Officer for Cleveland HeartLab, helping drive a successful exit to Quest Diagnostics. In January, 2018 Darren accepted a role as Chief Growth Officer for Incept. Darren has a unique ability to build high performing teams that drive profitable growth.

Darren holds a M.B.A. (Organizational Leadership) from the University of Findlay and B.S. (Computer Science) from Youngstown State University.

Darren is a lifelong NE Ohio resident that is passionate about his family and his community.


Billie Johnson

VP, Client Results

With over 20 years of contact center experience, Billie serves Incept’s clients through campaign construction and strategic implementation and remains involved with every blood center engagement.  She is the chief auditor for all existing blood center clients and prospective client organizations.  Billie presents annually at a host of industry events and has made herself an invaluable strategic asset for client organizations.  In addition to her hands-on approach to client management, she serves on the American Red Cross Stark and Muskingum County Chapter board, ADRP Marketing and Communications Committee, the InceptGives Charitable Fund Board and collaborates with the Cesar E. Chavez National Blood Drive initiative and the Safe Blood for Africa research project.  She is a member of AABB and Vistage International.


Dave Walter

VP, Operations

Dave’s journey with Incept began in 1998 by making calls for our business-to-consumer clients as part of our management trainee program.  He was quickly identified as a leader and began to manage our evening shift.  Much of Dave’s experience came from managing the launch of MSN 8 for Microsoft, numerous customer satisfaction programs in partnership with Ford, General Motors, and Honda, as well as a variety of lead generation and customer acquisition campaigns for both nonprofit and for profit clients.  During the early 2000s, Dave was an integral part of growing Incept’s client base.  For the last 12 years, he has focused on building company culture and overseeing all aspects of our Operations team, from hiring and training to Quality Control, Human Resources, and Contact Center Results.


James Latsch


James joined Incept in 2010 as an Analyst with several years of operations and analytics experience with a Fortune 500 company.  He rose through the ranks quickly at Incept, first as the Director of Contact Center Results for the Saves division, Director of Business Intelligence, and finally the VP of Operational Systems in 2016.  In this role, James is responsible for multi-function operational systems – sales and operations planning process, project management, business intelligence, bad puns, etc.  James' ability to translate raw data into actionable tactical and strategic insights for Incept and our clients is rivaled by none.

Allison McConnell

Director, Employee Results

In her eight years as a member of the Incept team, Allison has consistently delivered outstanding results in roles ranging from financial oversight and operational leadership to employee wellness and retention. 

In her current role as Employee Results Director, Allison is applying her breadth of experience to enhance employee satisfaction through a holistic Employee Life Cycle approach encompassing everything from hiring and training to benefits and conversational quality.  Each day, Allison challenges her team and peers to stretch their capabilities and achieve an optimal balance of driving effective outcomes for our clients, our employees, and Incept.  

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Josh Zets

Director, Technology Results

Josh joined Incept in 2018 to lead the Technology Results team focused on IT Applications and Infrastructure.   He has 18 years of industry experience in the manufacturing and healthcare IT fields.  Prior to joining Incept, Josh spent almost 5 years at IBM Watson Health in various roles leading application development and technical support for a big data platform containing over 400 billion data points. 

Bringing technology into the hands of users to solve problems and support business objectives is what Josh has spent his career doing and has been a focus at his time at Incept.    Whether it is ensuring the Incept staff has functioning PCs to perform their jobs, or developing new software features to add value to our clients, Josh and his team are focused on being an integral part of the Incept present and future!