2018, 2017, 2016, 2015, 2014, 2013, 2011

WorkplaceDynamics partners with over 30 leading publishers across the United States to produce regional Top Workplaces lists. These lists recognize great companies based purely on the opinions of the people who work there. This vote of confidence is a powerful indicator to shareholders, customers and the community that the organization has strong values underpinning its behavior.  In 2015, Incept was ranked 6th mid-sized workplace on Northeast Ohio's. This is the fourth time in the last five years Incept has been voted among the top places to work. In 2014, Incept's CEO, Sam Falletta, was recognized as the Top CEO of a midsize workplace. 

Customer Service Award

2018, 2017

Smart Business named Incept a recipient of the 2017 Customer Service Award. Organizations were selected based on their superior customer service and their impact on raising awareness of the importance of customer service in the business world.


Business Excellence Award


The Canton Regional Chamber of Commerce awarded Incept the 2017 Business Excellence Award. Incept was recognized for this honor because they’ve distinguished themselves in areas of entrepreneurship, longevity, growth, innovation, capital improvements, and consistent involvement in the community.


Incept Named Psychologically Healthy Workplace

2017, 2013

The Ohio Psychological Association (OPA) awarded Incept the 2017 Psychologically Healthy Workplace Award. Incept was recognized for this honor because of their commitment to programs and policies that enhance the quality of the work environment for its employees in the areas of employee involvement, work-life balance, employee growth and development, health and safety, and, employee recognition. Incept also won this award in 2013.


Smart Culture Award

2019, 2017

Incept has been named a recipient of the Smart Culture Award by Smart Business and Alliance Solutions Group. Incept was recognized for this honor because of they’ve developed a culture that bolsters productivity, enhances job satisfaction and creates a competitive advantage in the marketplace.


Weatherhead 100


Northeast Ohio is a vibrant business community that features thousands of successful businesses, big and small. For more than 25 years, the Weatherhead School of Management has recognized some of our region's fastest-growing companies. In 2015, Incept was recognized as one of the Northeast Ohio's fastest growing companies. 

Crain's 52


Presented by First Merit Bank, Crain's 52 Fastest-Growing Companies list recognizes the entrepreneurial spirit, innovative business tactics and skyrocketing revenue growth of the fastest-growing companies in Northeast Ohio. In 2015, Incept was recognized as one of the Northeast Ohio's top companies. 

Top 50 Teleservices Outsourcing Award 

2015, 2014

Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries. Incept has been named a winner of the CUSTOMER Top 50 Teleservices Outsourcing Award by TMC. The team at Incept is honored to be ranked among the best - 15th Domestic Inbound Call Center, 6th Domestic Outbound Call Center, and 15th Global Aggregate Call Center. With a 30 year history of excellence, these rankings have become the benchmark for businesses seeking high-capacity teleservices agencies.

Cascade Capital Growth Award

2015, 2014, 2013

Small business owners today create the vast majority of new job opportunities across the United States, and through the combined sale of their goods and services, account for over 50% of the Gross Domestic Product of the United States as well. In recognition of the existing and increasingly significant role area small companies play towards the continuing economic growth and vitality of our local area,Cascade Capital Corporation's honors small businesses located in Summit, Medina, Portage, Wayne, Ashland and Holmes counties that have prominently increased sales and/or employment over the past five years.  Incept has been recognized as a Growth Award recipient in 2013, 2014, and 2015.

Incept’s CEO, Sam Falletta, was presented the Entrepreneurial Spirit Award by Cascade Capital Corporation and Smart Business Magazine in 2015.  This award is presented to a local business leader who best exemplifies entrepreneurship by leading a dynamic, growing organization and inspiring others through innovative business practices.



PACE is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. Incept's CEO, Sam Falletta, was awarded the Spirit of Philanthropy Award at the 2015 PACE Convention & Expo Awards Luncheon in Atlanta, Georgia. Falletta was chosen for this award because he exemplifies the spirit of philanthropy by inspiring his company through his involvement in the community through contributions of service, time, leadership and monetary donations.

Cool Tech Award


Presented by Inside Business, the Cool Tech Awards program is committed to recognizing the technology industry's greatest accomplishments, and in so doing, honoring local companies for their innovation and best practices. The Cool Tech Awards showcase the success of technology businesses in Northeast, Ohio. In 2014, Incept was named as one of the 25 Coolest Tech Companies in Northeast, Ohio.

Community Impact Award


CEO, Sam Falletta, and Incept were recognized with the PACE/NobelBiz Community Impact Award. The Professional Association for Customer Engagement presented this award in accordance with National Customer Service Week to the organization that strives to give back to its clients, its employees, and the community.  Incept was chosen as the winner of this award because of the impact they make through InceptGives and the LifeSaver Program. Through InceptGives the company commits up to 10% of yearly earnings to charitable organizations that provide goods and services to people in need around the globe. The LifeSaver Program rewards Incept employees based on the number of lives they have saved through blood donor recruitment calls. Watch this video to learn more about these programs.

Employee Appreciation Strategy Award + OUTSTANDING CORPORATE CITIZEN AWARD


The honor of winning the first ever PACE Employee Appreciation Strategy Award was the result of Incept's efforts to show appreciation to employees for their hard work and dedication. Our unique LifeSaver Bonus Program rewards employees for setting successful blood donation appointments on behalf of Incept's blood center clients. Over time, employees advance through "LifeSaver Levels" as a result of their performance. Advancing a level both elevates the employee to a more prestigious status within the team, and presents them with rewards ranging from customized apparel to resort vacations.

The PACE Outstanding Corporate Citizen Award recognizes the philanthropic impact Incept has made on the community through the support of charitable projects, organizations, and activities. Under the leadership of volunteer members of the Incept staff, the InceptGives Committee spearheads multiple efforts which serve the local community, improve the lives of those less fortunate around the world, and motivate Incept employees to find opportunities to volunteer their time to projects they find important.

Best Outsourcer in the USA + Best Industry Solution