While today’s modern world is centered around technology, our society will always crave human interaction, especially when it comes to customer support.
Quality conversations and interactions never go unnoticed by customers. In fact, 86% of buyers are willing to pay more for a great customer experience.
And what’s correlated to exceptional CX? Adding a human touch to every conversation.
Whether your customer support team is in-house or you’re a company that provides outsourced customer experience solutions, take note of how your team can give a human touch to a customer’s experience through the tips below.