INCEPT IS HIRING!

Incept is a customer experience firm that specializes in creating productive conversations that drive meaningful results. At our core we are a contact center with an exceptional team that prides itself on being unlike any other contact center: focused on bringing in and developing great people, driving a culture that retains the best talent, and providing exceptional conversations to our clients’ customers. Our relentless focus on building a company culture that supports our clients and employees reaching their goals has led to being named a Top Workplace in Northeast Ohio, the highest ranked mid-sized employer to work for in Canton, and other local, regional, and national awards.

This focus on culture has translated into growth and success by Incept growing an average of 20% per year for the last 10 years.


REMOTE AT HOME CUSTOMER SERVICE REPRESENTATIVE

Incept is rapidly growing & looking to hire 30+ remote agents on behalf of our clients across the country. During this recent pandemic, our organization is proud to have not laid off a single employee. Applicants will be considered for a role as a Conversational Marketing Expert (CME), beginning as an Accounts Specialist. These roles require exceptional conversational skills while providing customer focused and compassionate work to each individual you speak with.

Description/Perks  

ACCOUNTS SPECIALIST 

In this role, you will be responsible for handling inbound and outbound calls from existing customers. These calls can range from assistance resetting a password to figuring out how to print specific postage or request refunds. The purpose of this program is to quickly identify the issue presented by the customer, identify and communicate the appropriate solution and, in some cases, assist the customer in resolving the problem while on the call. The ideal candidate for this role will be able to listen effectively, diagnose the problem, provide exceptional customer service and resolve the issue or answer the question as quickly as possible. Our goal is to help each customer get the most out of their current subscription and you will be at the heart of that assistance.

Level Entry

Job Location  Remote

Position Type  Full-Time/Part-Time

Education Level HS Diploma/GED

Salary Range  $10.00 - $12.00 Hourly

What We Offer

  • Daily pay options - have access to your money before payroll!

  • Paid two-week training

  • Unlimited overtime

  • Flexible schedules with ability to take time off for the things you value most

  • Employee Loan Program

  • Benefits including Medical, Dental, Vision, 401k with matching, Life Insurance, and more.

  • Extra hours incentives to earn gas cards, free lunches and more

  • A great culture with supportive teammates to help you improve Incept has been named a Top Workplace in NE Ohio 9 times by our own employees. We are dedicated to creating a positive, comfortable environment that allows individuals to work towards being the best version of themselves. We offer a variety of benefits to help our employees achieve success at work and in their personal lives. 

**Positions currently only available to Ohio Residents** Additional information and opportunities for advancement will be posted as the program is expanded. If you have any specific questions, please reach out to us at 330-994-1350.**


INBOUND CHRISTIAN FUNDRAISING & CUSTOMER SERVICE

Do you have a passion for helping others and providing exceptional customer service experiences? Are you looking for a company that puts its employees first?

DESCRIPTION/PERKS

Incept is looking to hire employees across Ohio to join our growing team immediately. Applicants will be considered for a role as a Conversational Marketing Expert (CME). The ideal candidate will be comfortable taking inbound calls and processing monetary donations for our partner organization. Candidates will need to be comfortable speaking to and accepting donations on behalf of a Christian based organization, as well as transferring calls related to Christian religious topics. These roles require exceptional conversational skills and the availability to work one of the following shifts:

  • Tuesday – Saturday: 12pm – 8pm

  • Wednesday – Saturday: 12pm – 8pm & Sunday:8am – 4:30pm

Level Entry

Job Location  Remote

Position Type  Full-Time/Part-Time

Education Level HS Diploma/GED

Salary Range  $12.00 Hourly

What we offer

  • Daily pay options - have access to your money before payroll!

  • Unlimited overtime and flexible schedules with ability to take time off for the things you value most

  • Employee Loan Program

  • Benefits including Medical, Dental, Vision, 401k with matching, Life Insurance, STD, and more

  • A great company and culture that lives its values of helping its employees become the best version of themselves!


Equipment Needed

  • Personal Computer Requirements - Computer Type: PC compatible (no Macs) Monitor Size: 17 inches or greater Minimum OS Version: Windows 7, Windows 8, Windows 8.1, and Windows 10 Minimum RAM: 4 GB or higher Minimum Processor Speed: 1.4 GHz (1400 MHz) or better on multi-core processors. 2.4 GHz (2400 MHz) on single-core processors Minimum Graphic Resolution: 1024 x 768

  • Internet Connection DSL, Cable, or Fiber Optic Internet connection is required Download : 5 Mbps minimum Upload : 2 Mbps minimum

  • Headset (this can be purchased through Incept via payroll deductions) You will need to provide your own reliable USB headset for performing phone calls. Most major brands and models are supported, however Plantronics is the recommended brand, with the Plantronics Blackwire 3220 USB-A Headset being the preferred model.

**Positions currently only available to Ohio Residents** Additional information and opportunities for advancement will be posted as the program is expanded. If you have any specific questions, please reach out to us at 330-994-1350.**