We bring true conversational marketing back to cx

 

83% of consumers still prefer human interaction, whether it’s in a digital channel or traditional voice. That’s why we’ve built our business on delivering an ideal customer experience through person-to-person conversations for our clients’ customers in any and all channels—including voice, chat, social media, SMS, email, and IVR. 

 
 
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Inbound

Your relationship with your customers is one of the most important things in your business. We approach customer care with the goal of strengthening your relationship with every touch point.

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Outbound

We take a scientific approach to outbound B2B CX so that when your prospects answer, we can take advantage of the opportunity, helping you grow your business.

 
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Multi-channel

Achieve your business goals with an integrated marketing strategy. We combine live chat, email, direct mail, social media and more in combination with your inbound or outbound strategy.

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Client Acquisition

Our B2B inside sales solution frees you up from the details of lead generation so you can focus on what you do best. Our team of experts help you generate more leads, set more appointments, and ultimately close more deals.

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About Incept

Incept brings true conversational marketing back to customer experience to improve the outcome of customer interactions, promote and protect your brand, and accelerate growth.

We’ve worked with some of the largest brands in the world to develop CX campaigns with one main goal - strengthen relationships at every touch point.

CX SOLUTIONS | OUR TEAM | Our Clients

Interested in learning more?

Call us at (330) 649-8000 or request a free price quote! 

 

Top Rated CX Solution

Client Testimonials

Incept exists to help our clients conduct meaningful conversations and develop deep relationships with the people most important to them every day.

Our commitment to providing superior customer service on behalf of our clients has led to a ninety-four percent satisfactory partner rating.

Here’s what a few of our clients have to say about their experience with Incept.

 
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PCI DSS COMPLIANT

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A+ BBB RATING

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Active PACE MEMBER

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TOP RATED CULTURE

 

Customer Experience Distinctions

We ensure our clients’ data is secure by complying with Payment Card Industry (PCI) Security Standards.

As an active member of the Professional Association for Customer Engagement, we stay up to date with leading customer engagement trends.

We’re honored to have received the highest rating possible from the Better Business Bureau.

Incept has been recognized as a Top Workplace for six consecutive years which is reflected in the reviews across our many social and hiring platforms.

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