To have a top work culture in a call center, the focus must be on the call center agents and their needs since the responsibilities of the job can cause such high turnover. Did you know that the overall turnover averages for the call center industry as a whole range between 30–45 percent, with some centers having almost no turnover, and other centers having turnover in the triple digits? To help you navigate this important topic, we’d like to share five strategies to achieve a top call center culture and what your call center can do to help create a successful work environment.