Shaun Schweitzer
Protecting Your Brand's Reputation with ...

In customer experience (CX), every interaction influences your brand's reputation. Concerns like "My reputation is on the line?" highlight the crucial role of CX in maintaining a positive brand image. This blog addresses these concerns, offering strategies for leaders to safeguard their reputation. 

Protecting Your Brand's Reputation with Exceptional Customer Service 
Sam Falletta
What Impacts Call Center Service Pricing?

The cost of call center services can vary significantly based on several factors. Here are key considerations that influence the average pricing: 

What Impacts Call Center Service Pricing?
Sam Falletta
Mastering Call Deflection: Strategies to ...

As cost pressures continue to rise, and customer satisfaction continues to drop, the pressure on CX professionals is growing. The responsibility of creating a great experience at the lowest cost can feel at odds with each other until we realize both the customer and the brand want the same thing…the easiest and fastest way to resolve every issue.

Call defection strategies can help you and the customer get what they want.

Mastering Call Deflection: Strategies to Enhance Efficiency in Your Contact Center
Sam Falletta
How to Help Solve You Your Contact Center ...

Contact center agents face numerous challenges in their roles, each requiring tailored solutions to enhance their performance and well-being. 

How to Help Solve You Your Contact Center Agents' Biggest Challenges
Nina Vorndran
The 24/7 Dilemma: Pros and Cons of Operating a ...

In the dynamic landscape of customer service, the decision to operate a call center 24/7 is a strategic move that comes with both advantages and challenges. Providing round-the-clock support can enhance customer satisfaction, but it also introduces complexities in terms of staffing, costs, and employee well-being. In this blog post, we'll explore the pros and cons of keeping the lines open 24/7 in a call center setting. 

The 24/7 Dilemma: Pros and Cons of Operating a Call Center Around the Clock

Employee Engagement

What is it Like to Have a Hybrid Internship?

What is it Like to Have a Hybrid Internship?

A few months ago I was given an opportunity to grow through interning, and I accepted a hybrid position as a Digital Marketing Intern with Incept. The position has taught me not only skills that I will utilize throughout my career but also valuable business skills that you wouldn’t learn in a classroom. With my hybrid internship, I was able to complete my duties both at home and in the office. In this blog, I am going to discuss the hybrid internship experience, my personal experience as a digital marketing intern, and tips for those looking to.

Increase Employee Engagement and Improve Profitability

Increase Employee Engagement and Improve Profitability

This article originally appeared in Smart Business - Akron / Canton Edition - October 2015

The Harvard Business Review found that the single greatest advantage in the modern economy is a happy and engaged workforce*. A decade of research proves that employee happiness raises nearly every business and educational outcome, yet according to Gallup, almost 7 out of 10 employees are unengaged at work, and nearly 2 out of 10 are actively disengaged. Simply put, the majority of executives are failing at THE item that provides the most significant advantage for their business.

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