Incept Welcomes Program Results Manager Jake Fegan

New manager uses fifteen years of industry experience in efforts to drive results.

November 1, 2011

CANTON, Ohio - Fegan, who joined Incept in late October, 2011, brings with him fifteen-plus years of contact center industry experience. He plans to draw on what he has learned to find creative ways to improve the individual results of the members of his team.

Fegan holds his Bachelor's degree from the University of Cincinnati and brings a breadth of experience to Incept, which he describes as, "...a real asset that contributes to my ability to work with team members to inspire them to reach higher levels of performance." He credits his experience to providing him with a unique combination of people and analytical skills that help him to be successful.

Incept President and CEO Sam Falletta commented on Fegan joining the team by saying: "We're thrilled to be able to add someone with Jake's previous success and skillset to the team at Incept. I originally met Jake several years ago at a Professional Association for Customer Engagement event (formerly the American Teleservices Association) and hoped we would grow to the point where we would be able to add him to the team one day. He deepens our operational skills significantly and consistently exceeds the expectations of his clients."

Jake brings a collaborative approach to team management to the table, which creates an atmosphere of support. With a focus on setting clear expectations for his team members - and then working with each of them to reach and exceed these expectations - Fegan drives his team to reach new heights in their performance. He credits Incept's unique atmosphere with his ability to drive his team members to the next level.

"Contact center management can sometimes be a little bit of organized chaos. But here at Incept our mission is so clearly defined: to save lives. It makes it easy to get excited about what we're accomplishing, and I know my coworkers are just as excited to come to work as I am."

About Incept
Incept is a conversational marketingTM firm that specializes in conducting productive conversations with your current and potential customers. Visit Incept on the web at and