Incept Named As Top Customer Service Provider

Incept has been named a top customer service provider and recipient of the 2018 Customer Service Award by Smart Business. This is the second consecutive year that they’ve been honored for their superior customer service and impact on raising awareness of the importance of customer service in the business world.

"We’re honored to be recognized as a top customer service provider for the second year," states Incept's CEO, Sam Falletta. “Our success is credited to a group of really passionate people that care about having great conversations and building strong relationships on behalf of our clients.”

Incept is a contact center partner that has supported co-sourced customer service conversations for some of the country’s most recognizable brands, including Microsoft, Serta, AARP, and the American Red Cross. Some of these conversations have helped companies save millions of dollars through the retention and acquisition of customers, while others have literally saved lives. More than 20 million conversations on behalf of Incept clients have led to industry leading results, however its their attention to individual conversations and the lasting relationships they form between clients and their customers that has etched out Incept’s competitive advantage in the marketplace.

Recipients will be honored at a luncheon at The Ritz-Carlton, Cleveland on November 8th, 2018.


Incept is a leading telemarketing partner focused on engaging, converting, and retaining their clients’ customers through interactions designed to strengthen relationships. Throughout the last 20 years, Incept has partnered with some of the nation’s most successful companies, including Microsoft, Honda, and the American Red Cross to develop the most effective multi-channel marketing and B2B lead generation campaigns to drive faster and more profitable growth for their clients. Learn more here:  


Smart Business Magazine is a national chain of business management journals that offers insight, advice and strategy for C-level executives. Together, our 17 regional publications have featured more than 27,000 of the nation’s top CEOs, from Ted Turner to Mark Cuban, and received repeated accolades for journalistic excellence.  Please visit  


The 2018 Customer Service Awards Luncheon will recognize organizations who have demonstrated superior customer service and raise awareness of the importance of customer service in the business world. Honorees are recognized at a special luncheon on November 8, 2018, at The Ritz-Carlton, Cleveland.