Incept Honored with PACE/NobelBiz Community Impact Award

October 3, 2014

President & CEO, Sam Falletta, and Incept were recently recognized with the PACE/NobelBiz Community Impact Award. The Professional Association for Customer Engagement presented this award in accordance with National Customer Service Week to the organization that strives to give back to its clients, its employees, and the community.

"We are so honored and excited about this award," Falletta states. "This is a great opportunity to remind ourselves that the work we do every day not only saves lives and saves businesses money, but the revenue we generate as we execute this work also is used to make a difference in the lives of so many locally, nationally, and internationally."

Incept was chosen as the winner of this award because of the impact they make through InceptGives and the LifeSaver Program. Through InceptGives the company commits up to 10% of yearly earnings to charitable organizations that provide goods and services to people in need around the globe. The LifeSaver Program rewards Incept employees based on the number of lives they have saved through blood donor recruitment calls. Watch this video to learn more about these programs.

Each of the CXE Award winners can be found here.

About Incept
Incept is a conversational marketing firm that specializes in call center and social media support services in developing and strengthening relationships with current and potential customers for the biomedical, software and automotive industries. Our distinction is a listen before you lead approach that puts customers at the center of everything we do. By understanding the client's objectives, we are able to customize a strategy that brings customers to you. By knowing what motivates customers, we can ensure the right message is delivered every time. Please visit

About PACE
PACE is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. PACE members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support. Please visit 

Incept Contact
Sam Falletta
President / CEO
4150 Belden Village Street NW
Suite 205
Canton, Ohio 44718