Our Mission

To have intentional interactions that drive meaningful results.

Our Purpose

To help motivated people become a better version of themselves.

OUR HISTORY

Incept began in 1993 as a team of customer contact center consultants whose aim was to reduce the cost associated with customer service support.  Companies were either over-staffed, under-staffed, or overflowed their customer communication business to outsourced providers with unknown competency.

Our assertion was that we could increase the efficiency of our customers’ in-house contact centers, which would result in lower overall staffing and turnover costs. Moreover, we offered our customers both the freedom and the confidence to use us as an overflow management resource who understood their culture and possessed the knowledge and skill sets to source and manage overflow business on their behalf without having to worry about fluctuations in execution, quality. and consistency.

Currently, we incorporate sophisticated data modeling and analytics testing to refine our strategies across multiple customer touch points, as well as handle overflow and full service customer contact business for clients at our customer engagement production facility in Canton, Ohio.  

When we look back over the past 30+ years, we really haven’t changed our primary mission. While we have incorporated new and exciting AI technologies and digital communication tools that provide even more cost-effective ways to execute our service offerings, we are still, at our core, passionate about increasing our clients’ profitability by developing strategies that reduce costs and increase customer contact center efficiency, consistency, and scalability.