Designed For Exceptional Customer Experiences
This process can be done in as little as an hour at the beginning of a relationshipor over as much as 2-3 weeks.
We’re committed to not only go through each of these steps before ever representing you, but every 3 months we are working together.
Priorities change, external conditions move, and we have seen clearly that re-validating our objectives together help us both in the long run.
01
Name The Problem
How is the problem defined? For us to successfully recommend an approach that will work for both of us, we need to understand how you view the problem.
02
Capture The Data
Once we’ve defined the problem, we want to understand the current state and quantify the changes we need to make
03
Design The Plan
The process of documenting the plan increases everyone’s chance for success.
04
Run The Test
With planning complete, it’s time to execute. This process involves daily interaction, iteration and adjustments. We are consistently updating the project plan based on results.
05
Evaluate and Debrief
At the conclusion of the test, we will provide a summary of activity and results to date.
06
Rollout or Rename
At this point we will have completed one cycle of testing and have the option to rollout successful learnings and re-define new opportunities for improvement.
Why is this process so important?
The decision to have another organization deliver your voice to current or potential customers is far more critical to your success than just the monthly invoice it represents. It is the lifeblood of any organization, and we take the responsibility of delivering exceptional quality very seriously.
You need to know that we stand behind our performance throughout the entire relationship. For that reason, we offer a guarantee you will not find anywhere else in the industry.