Incept CEO Named To PACE Board of Directors

Incept’s CEO, Sam Falletta, was appointed to the National Board of Directors for the Professional Association of Customer Engagement.  Falletta will join the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers as a leading expert on digital and social communications strategy.

“PACE is honored to have Sam join the PACE National Board,” states Chris Haerich, PACE’s Senior Vice President.  “He will be serving with a prestigious group of industry leaders and his knowledge and insight will be invaluable.  The PACE Board is committed to developing and driving the strategy for the association which includes its unwavering commitment to industry advocacy at the state and federal level, as well as education on best practices in quality and ethical teleservices.”

Falletta joins Michael Rauscher of HomeServe USA, John Nelson of Bank of America, Dean Garfinkel of QCS Inc, Barbra Merwin of AmTrust, along with several other distinguished business leaders.

"I’m looking forward to joining the other PACE board members in the quest to improve the customer experience at the point of engagement for businesses around the world,” Sam Falletta, states. "PACE has been an association close to my heart for years and I’m so honored to have been nominated to their board of directors.”

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About Incept

Incept is a conversational marketing firm that specializes in contact center and marketing support services in developing and strengthening relationships with current and potential customers for the biomedical, software and automotive industries. Our distinction is a listen before you lead approach that puts customers at the center of everything we do. By understanding the client's objectives, we are able to customize a strategy that brings customers to you. By knowing what motivates customers, we can ensure the right message is delivered every time. Please visit

About PACE

PACE is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. PACE members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support. Please visit