Incept COO Promoted to President

Incept is proud to announce the promotion of Adam Snyder from Chief Operating Officer to President. As President, Snyder will expand his role by taking responsibility for Incept’s client relationship management in addition to his operational responsibilities. He will continue to report to the CEO, Sam Falletta.

“Working with a great team and building on a long history of success is a great situation for anyone to walk into,” states Adam Snyder. “Being able to have an impact within the organization and with our clients has been very rewarding. I look forward to continuing my own growth and helping the members of our team do the same, as well as accelerating the processes and products that will allow Incept to keep winning growth and best workplace awards in Northeast Ohio and nationally.”

After spending the last ten years leading organizational changes for large manufacturers in both direct leadership and consulting roles, Snyder joined the Incept team as COO in October of 2014. In that role, Snyder was responsible for instituting best practices and processes throughout the company, as well as building on the award-winning culture at the center of Incept’s success.

“For the past 10 years it has been a privilege to serve as the President of Incept. In that time, business success has become more and more dependent upon the quality of the customer experience they provide, and we see that trend is going to grow. Adam’s ability to guide our contact center business is translating into better relationships between our clients and their customers. As Adam transitions to President, he will build on our current service offering and allow us to invest more time and energy towards developing the engagement practices that will exceed customer expectations over the next 10 years,” states Sam Falletta. “His success in helping clients achieve their goals is only exceeded by his passion for helping others improve. I’m thrilled to partner with Adam as he takes this step.”


About Incept

Incept is a multi-channel, pay-for-results contact center that treats your customers like they are ours. For more information, please visit