Incept CEO Moves from Minority Partner to Sole Owner

Incept, a multi-channel contact center located in Canton, Ohio, announced the transfer of ownership from its founder, Jeff White, to its current CEO and previous minority partner, Sam Falletta. 

“I’m thrilled to be part of a very small group of people who have been able to work for one organization for their whole career,” said Falletta. “I’m incredibly thankful to Jeff White for founding a company I have been so passionate about for so long and for my teammates for the years of success we have had together.  From very early in my career I’ve dreamed of becoming the owner of Incept, so this is a rewarding and exciting time.”

Incept was founded in 1993 by a team of customer contact center consultants whose aim was to increase the value of customer service support. Sam Falletta was an integral part of that initial team and over the last 19 years, Sam’s impact on the business has steadily increased.   He was promoted to Vice-President, Client Services in 1999, General Manager in 2002, Chief Operating Officer in 2003, President in 2005, CEO in 2011, and ultimately sole owner in 2016. 

Under Sam’s leadership, Incept has grown at an average rate of 20% per year for the last 10 years and has been recognized as one of the Top Workplaces in NE Ohio by Workplace Dynamics 5 times. This growth can be attributed to Sam’s hand in developing successful customer experience strategies for numerous Fortune 500 companies as well leading Incept on the forefront of employee engagement trends.

To connect with Sam on LinkedIn, click here.

About Incept

Incept is a multi-channel contact center that will strengthen the relationship between our clients and their customers with every interaction. Please visit


Incept Contact
Sam Falletta

4150 Belden Village Street NW Suite 205

Canton, Ohio 44718