Incept Is Proud to Announce the Addition of a New Relationship Development Supervisor

The Saves Division of Incept is proud to announce the addition of a Relationship Development Supervisor. Melissa Steiner was hired into the position of Relationship Development Supervisor in the beginning of July.  She will go through approximately 2 months of training before taking ownership of a team of up to 30 Conversational Marketing Experts. She has previous call center supervisor experience, and has also run her own businesses on multiple occassions.

Incept CEO Featured In Smart Business Magazine

Incept's President and CEO, Sam Falletta, is featured in the April issue of Smart Business Magazine. In the article titled "Retain Your Way To Higher Profits," Falletta warns that it costs six to seven times more to acquire a new customer than retain a current one. It's because of this that companies should shift their dollars from low-performing acquisition expenses to personalized appreciation and retention investment.