Fegan, who joined Incept in late October, 2011, brings with him fifteen-plus years of contact center industry experience. He plans to draw on what he has learned to find creative ways to improve the individual results of the members of his team.

Incept has become the founding sponsor of a new scholarship fund for college students leaders participating in the National Cesar E. Chavez Blood Drive Challenge, a national health service learning initiative launched by the Migrant Students Foundation in 2009 to engage more U.S. Hispanic/Latino college students as blood donors. 

Akron, OH - The Greater Akron Chamber has announced Sam Falletta, President & CEO, Incept, as a recipient of the 30 for the Future award. This award honors young professionals, ages 25 to 39, whose contributions have impacted their industries and the Greater Akron Region.

Heading into June, Gulf Coast Regional Blood Center was projected to miss their blood collection goal for the second quarter of 2012. To prevent their client from missing the goal, Incept took extra steps within their Contact Center to ensure the goal was met and even exceeded.

Incept proudly announced that employee Jake Fegan has been promoted to the role of Contact Center Manager, Incept Saves. 

On June 29, 2012 Incept announced that Conversational Marketing Expert (CME) Greg Ernst has been promoted to the role of Program Results Coach. Starting in mid-January of 2012, Greg has been a great addition to Incept. Dedication and a strong work ethic has lead Greg to be quickly noticed and promoted within six months of employment.

When Incept President and CEO Sam Falletta began teaching a professional workshop in marketing at the University of Akron in the fall of 2011 less than six students registered for his workshop. Now entering its third semester, more than a dozen students are registered for the Summer 2012 edition of the class.

Incept CEO Sam Falletta received the honor of being invited to speak on a panel about Content Marketing Perspectives from Ohio's Most Successful Small Business Owners at the 2012 Ohio Growth Summit in Columbus, Ohio which took place on May 24th.

Incept's Vice President of Client Results Billie Johnson presented A Great Donor Experience = A Game Winning Grand Slam" at the 2012 ADRP conference in St. Louis on May 16th, 2012. 

Incept President and CEO Sam Falletta was given the honor of sitting on a panel for the discussion, "Process, Metrics, and Scaling Social Media for B2C2B Lead Generation" at the Professional Association for Customer Engagement's 2012 Convention & EXPO held in Hollywood, FL April 29 - May 2, 2012. (PACE was formerly known as the American Teleservices Association).